Position: Intake & Tenant Support Navigator
Date Posted: March 17, 2026
Program: Family Wellness & Empowerment
Program Reporting to: Director of Family Services Status: Full-time, Permanent
About WINGS
WINGS offers women and children escaping family violence a safe, supportive space and a pathway to rebuild their lives. We provide second-stage shelter, early childhood supports, and long-term services that empower families to heal and thrive.
Mission
We save lives and create futures for women and children fleeing domestic violence.
Vision
We find, fund, create and deliver the most effective programs to help women and children achieve a life defined by safety and independence. We want a life free from family violence for every woman and child.
Position Summary
The Intake & Tenant Support Navigator provides leadership and coordination for the operational and housing functions of WINGS’ Second-Stage Shelter program.
The Intake & Tenant Support Navigator ensures families transition smoothly into and out of shelter units, coordinates crisis calls and intake processes, strengthens shelter partner collaborations, and maintains unit readiness. This role plays a critical function in stabilizing families by ensuring structured, safety-focused housing operations while supporting internal coordination and community partnerships.
Key Responsibilities
Crisis Calls, Intake & Shelter Partner Collaboration
• Respond to and support crisis calls, assessing eligibility and immediate safety concerns.
• Coordinate intake process in collaboration with Case Managers.
• Conduct preliminary intake screenings and gather required documentation.
• Liaise with referring agencies, emergency shelters, and community partners to coordinate transitions.
• Maintain strong collaborative relationships with family violence shelters, outreach programs, and community referral partners.
• Participate in coordinated access discussions where applicable.
• Support safety planning conversations during intake and transition stages.
Intake & Move-In Coordination
• Lead unit assignment process in collaboration with Case Managers.
• Prepare unit documentation and orientation materials.
• Conduct housing orientation with new residents (unit walkthrough, safety protocols, emergency procedures, program expectations).
• Ensure completion of housing agreements and required program documentation.
• Coordinate key distribution and move-in scheduling.
• Lead move-out process including inspection, documentation, and transition coordination.
Unit Turnover, Cleaning & Preparation
• Oversee and coordinate unit cleaning between residents.
• Prepare units for occupancy including:
o Bed setup
o Kitchen essentials
o Household starter kits
o Basic furnishings and linens
• Shop for/ order required supplies to prepare units for new residents.
• Maintain organized inventory of unit setup materials.
• Conduct pre-occupancy safety and cleanliness checks.
• Report maintenance concerns promptly to facilities team.
Internal Service Coordination
• Collaborate with the Donor Liaison to distribute donated household items equitably.
• Work with the Office Manager to monitor supply levels and purchasing needs.
• Maintain tracking systems for household goods and supply distribution.
• Coordinate property inspections, repairs, and maintenance access to the buildings and with tenants.
• Complete regular unit inspections in accordance to organization policies
• Ensure residents have access to:
o Household supplies
o Hygiene products
o Children’s items
o Safety-related materials
• Identify supply gaps and communicate needs proactively.
• Respond to and access immediate building maintenance issues, and coordinate with Front Desk for repairs.
• Other duties as required.
Program & Community Support
• Reinforce second-stage housing expectations and program structure.
• Support residents in understanding shared living expectations and safety procedures.
• Work with Case Managers to support residents’ goals related to housing stability and successful tenancy.
• Participate in case conferencing to ensure coordinated care as required.
• Represent WINGS professionally in external collaboration meetings when required.
• Provide back-up support to Office Manager as required.
Documentation, Reporting & Administration
• Maintain accurate intake, housing, and unit turnover records.
• Track occupancy readiness timelines.
• Monitor food and supply inventory and submit purchasing documentation.
• Accurately track expenses and ensure alignment with budget.
• Contribute to reporting requirements related to occupancy, food access, intake volume, and partner referrals.
• Maintain accurate data entry in WINGS’ client database and reporting systems.
• Participate in team meetings and operational planning sessions.
Qualifications
• Diploma or degree in Human Services, Social Work, Community Support, or related field preferred.
• 3–5 years experience in family violence services, shelter operations, transitional housing, or related environments.
• Previous supervisory or team lead experience an asset.
• Experience responding to crisis calls and coordinating intake processes.
• Strong knowledge of trauma-informed and safety-focused environments.
• Experience with database systems, client documentation, and program reporting (e.g., shelter data systems, case management software, Excel tracking).
• Strong organizational and logistical coordination skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong communication and conflict resolution skills.
Core Competencies
• Trauma-informed and dignity-centered approach
• Strong logistical and inventory management skills
• Food safety awareness
• Confidentiality & safety focus
• Collaboration and teamwork
• Accountability and reliability
Requirements:
• Criminal Record Check
• Vulnerable Sector and Child Welfare Check
• Class 5 license and access to reliable vehicle with minimum $2M Liability Insurance
• Must adhere to Code of Conduct Policy, respect confidentiality and Freedom of Information and Protection of Privacy Act.
To Apply: Please send your resume and cover letter in PDF format to info@wingsofprovidence.cawith the subject line Intake & Outreach Support Navigator – Application.
Deadline to Apply: Applications will be reviewed as they are received, and the posting will remain open until the role is filled.
WINGS is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the organization to apply.